Effective Date: January 30, 2019
We collect information you provide directly to us. For example, we collect information when you register for a trip or course, use our website, engage with us on social media, and communicate with us via mail, email, and telephone. We do not sell or rent this information to anyone.
In some cases, we may collect information you provide about others (for example, if you register someone else for a trip or course).
We use your information for purposes including to plan and operate trips and courses, to process transactions, to market products and services, and to respond to you if you contact us.
We may share your information with third parties, including with payment processing services, website analytics services, and with contractors who guide trips and teach courses.
Unless you ask us not to, we may contact you in the future about the products and services we offer.
We request information from you on our trip and course registration forms and in communications relating to the trips and courses you register for. To purchase a trip or course, you must provide contact information (like your name and email address), financial information (like your credit card number), and identity verification information (like your date of birth). This information is used for billing purposes, trip and course planning and operation purposes, and to communicate with you about your trip or course. If we have trouble processing your registration, we'll use this information to contact you. If you decide to cancel or make changes to your registration, we may use the information you provided to verify your identity.
If you register for certain trips and courses, we may collect additional personal information including your emergency contact information, medical history information, passport information, and dietary restrictions.
You may contact us to update information we have about you or to opt out of receiving future promotional communications from us.
We take precautions to protect your information. When we collect sensitive information (such as credit card data), that information is encrypted and transmitted in a secure way.
Only employees and contractors who need your personal information to perform a specific job (for example, guiding a trip, teaching a course, providing customer service, or performing billing) are granted access to personally identifiable information. The computers and servers on which we store personal information are kept in secure environments.
Our website contains links to other sites. We are not responsible for the privacy practices of such other sites.